There are three ways to get in touch with us at this surgery
It’s no secret that our surgery has been busier than ever. And, as we head into winter, you, or a person you care for, may require our services more often. That’s why we wanted to let you know that there are now more ways in which you can contact us at this GP practice to get the help you need.
There are three ways you can get in touch with us. You can:
- Call us during surgery hours 01253 957555 Monday to Friday 8am to 6.30pm
- Come into the surgery at Fleetwood Surgery, West View Health Village, FY7 8GU Monday to Friday 8am to 6.30pm
- Email us at FWCCG.fleetwoodsurgery@nhs.net (this mailbox is monitored at several times during working hours so do not use it for emergency queries)
Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.
We may:
- Book a face-to-face appointment for you
- Arrange a phone or video consultation
- Send you a text message, for example, inviting you for a blood test
- Arrange a home visit, or
- Refer you to another service.
However we respond, you can rest assured that we’re always looking after your needs.
Help us help you
When requesting care, by phone, email or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need care most.
If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.
Please also tell us if:
- You would prefer us to talk with you by phone, face-to-face or by video call
- You need to speak to a particular person because they have treated you before
- There are certain times of day when you can’t talk, for example you are at work, at school or college
- You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.
We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.
Visiting us
When visiting the surgery, please remember you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.
