Complaints and compliments
We take complaints seriously and welcome feedback about the surgery and the services we provide. We also really value compliments and positive feedback, as they help us recognise the hard work and contribution of our staff and understand what we are doing well.
If you have a concern or would like to make a complaint, you can do so verbally, in writing or by email. You can raise your concern with any member of the practice team, or contact the Practice Manager or Complaints Lead directly. You do not have to make your complaint in writing.
Every effort will be made to acknowledge and respond to your complaint as soon as possible and in accordance with our complaints procedure.
If you have had a particularly positive experience or would like to thank a member of the practice team, we would be delighted to hear from you. Compliments and positive feedback are shared with the relevant staff and can help us recognise and celebrate the good work taking place across the practice.
